Improving our service
Since 2007, the London Overground has been transformed and now provides a modernised service, improved facilities and a better, safer and more environmentally efficient and comfortable experience for passengers.
Carrying more passengers while delivering a punctual service
Passenger numbers have increased five-fold since 2007 and today Arriva Rail London carries more than 585,000 passengers every day. Yet, despite such significant increases, the service has consistently delivered award-winning performance improvements with right-time and passenger satisfaction scores some of the best in the UK. Read more about our achievements here.
New trains, more services and more space for passengers
However, demand for London Overground services will continue to grow as the population and employment in the Capital increases. While a fleet of new trains were introduced in 2009 and frequency has increased significantly since then, more capacity is needed to meet this demand.
The London Overground Capacity Improvement Project (LOCIP) involved extending most trains from four to five cars and improving and extending platforms, thereby increasing capacity by 25% on electric routes to help carry more passengers and reduce crowding. The five-car train fleet was fully rolled out at the end of 2015.
Extending the network
The London Overground has already extended from a series of fragmented lines into an orbital around the Capital and TfL has ambitious plans to extend further. Most recently, West Anglia services between Liverpool Street station and Enfield Town, Cheshunt and Chingford, and Romford to Upminster became part of the London Overground.
Improving the passenger experience
As well as LOCIP, station enhancement projects across the network continue to improve both the station environment and passenger experience, whilst the focus on operational effectiveness, customer service, safety, accessibility and local community engagement makes the London Overground one of London’s most popular rail services.
Innovating the Industry
Arriva Rail London continues to be the first UK train operator to adopt some of the latest technology to improve the customer experience. Employees use smartwatches, iPhone and iPad and the Orinoco industry-leading app provides everything employees need to manage disruption in one place, including a live map of train movements with disruption overlays.