Business Improvement Portal
Welcome to Arriva Rail London’s Business Improvement Portal.
We believe that the best ideas for change come from customers and staff who regularly use and experience our service. You see everyday opportunities for us to make small changes which can have a big impact.
The portal is designed to capture, assess and develop ideas from customers, stakeholders and staff to help enhance the customer experience or business delivery. We hope you will help us by using the portal to capture your insights and use them to deliver change.
A fund has been set up so that we can implement the best ideas. Each quarter we will assess all the suggestions that come in through the portal and put into practice the best ones.