Careers Our people Hendrickson’s story

Hendrickson’s story

There would be no point in moving, I really like it here!


IT Systems & Service desk Manager

I'm really pleased that you can move out of stations into other areas. I'm delighted with my new role.
I always thought that if you were station staff, that's where you had to stay! I know people mentioned career prospects in the company but thought it was just talk.
Hendrickson joined the company as a Station Assistant at Wanstead Park after working full time in a sports shop. He had previously hoped to work in the IT field but found that despite being qualified his lack of experience meant he was unsuccessful in his applications.
He kept an eye out for internal vacancies and in November 2008 saw an advert for the IT Help Desk Administrator. He applied and was successful and now feels he has a very different outlook on life and on work. He says he is learning a huge amount both about IT and about the company and its range of people.
Hendrickson really wants to stay in IT he likes that it's an active role and he is always busy. He is no longer applying for IT roles outside of the company because "... there would be no point in moving, I really like it here!

Shining Star Awards

Arriva Rail London’s Shining Star Awards is an opportunity to recognise and celebrate individuals and teams who go the extra mile to deliver great service to colleagues as well as to customers. The Awards are an opportunity for employees to nominate their colleagues and for the company to say “thank you” to everyone who makes such a positive difference to Arriva Rail London and to recognise their extraordinary achievements. The ceremony takes place once a year and staff members from around the business come together to congratulate the award winners and celebrate with them for their achievements.