Careers Our recruitment process

Our recruitment process


1. How do I apply for a job with Arriva Rail London?

If it’s the first time you are applying for a role with us, you need to create your profile.

Go to Careers > Vacancies and click on the ‘Most recent jobs posted’. Select the vacancy you’re interested in and at the bottom of the page click, ‘Apply for this job’.

Complete the application form and upload your CV. If you are already registered, you need to go to the bottom of the Vacancies page, enter your email and password. Click on ‘Careers home’, choose the job you’re interested in, then click on ‘Submit application’.

2. Do I need to attach my CV, as well as answering the questions?

Yes, we recommend you attach your CV so we have all the necessary information to make a decision about your application.

3. Do I need to create a profile for each application?

No, you only need to create your profile once. To apply for different roles you need to go back into your profile.

4. What time does a vacancy close?

Every vacancy has a closing date at the end of the advert. It will close at 5pm on the date listed.

5. Will I be contacted about the progress of my application?

We try to contact both successful and unsuccessful applicants and we will contact you by email to let you know the outcome of your application. Sometimes this email may go into your Junk Mail, so please check here if you haven’t received an update from us.

6. When can I expect to know the outcome of my application?

We get a lot of applications for the positions we advertise. It may be up to six weeks before we contact you via email about your application.

7. The system keeps giving me an error message about my work history. What does this mean?

It means you haven’t completed a full five-year work history. If you haven’t or have left a gap, the system will not accept your application. If at any point in those five years you weren’t working, you need to enter a line with a description of what you were doing. For example, were you unemployed, studying, travelling or delivering childcare?

8. How do I know if my application has been submitted?

You will receive an email acknowledgement thanking you for your application.

9. I have forgotten my password. What do I do?

You can reset your password by clicking on the ‘If you do not remember your password click here’ link at the bottom of the page. You will receive an email asking you to click on a link and create a new password.

10. Do I need to create a new profile every time I want to apply for a new job?

No. You only need to do this one. After you have created your profile, just login with the email and password you have created.

11. How can I modify my details on the system?

Go to the Vacancies page and login with your email and password. Click on ‘Update my information’.

12. How do you select candidates for a trainee driver role?

The Train Driver role is a safety critical role which means we have follow strict guidelines to ensure the safety of our passengers and staff members.

  • You will need to have a good standard of health to become a trainee driver
  • You need to be over 20 years of age at the time of your application
  • If you have failed the Arriva Rail London trainee driver assessment process on two occasions you will not be able to sit this again

To read more about the requirements to apply for a trainee driver role, see the Trainee Driver FAQs.

13. What training do you provide for the trainee driver role?

Full training for this role lasts approximately eight months. Part of the programme is based at Arriva Rail London’s Learning Centre in Swiss Cottage with the remainder of the training taking place on the network with an instructor.

To read more about the requirements to apply for a trainee driver role, see the Trainee Driver FAQs.

14. Are the online tests for Trainee Driver and Customer Host roles part of the recruitment process?

Yes, they are. You need to pass these to progress to the next stage of the recruitment process.

15. Will you carry out a reference check or any other checks?

Yes, in addition to obtaining satisfactory references, it is Arriva Rail London’s company policy to undertake Disclosure and Barring Service (DBS) checks (formerly known as Criminal Records Bureau (CRB) checks). Employment with Arriva Rail London is subject to such checks.