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Customer Experience

Are you passionate about ensuring passengers have seamless and memorable journeys? Join our dynamic customer experience team, which is dedicated to revolutionising the passenger experience and setting new standards for excellence.

Our team comprises various frontline roles, such as:

  • Service delivery manager
  • Customer host
  • Station assistant
  • Revenue protection inspector

These roles play a crucial part in making every passenger feel valued, supported and delighted at every step of their travel experience.

We believe that the journey begins long before passengers step onto our trains. Our head office team works behind the scenes to shape the overall passenger experience, from developing innovative solutions to addressing customer feedback.

If you’re a committed, empathetic individual who instinctively steps in when someone needs help, our customer experience team has the right role for your next career step.

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ARL’s engineering team is at the forefront of innovation and maintenance, managing engineering, fleet and train presentation. Our commitment to safety and reliability drives us to constantly explore new technology and methods that enhance the passenger experience.

The fleet team diligently investigates incidents and manages performance to ensure London Overground trains remain available and safe for service.

Our Traincare colleagues keep trains clean and secure across the entire London Overground network, carrying out a turnaround cleaning operation during service and an enhanced clean when the trains are stabled.

Other roles include:

  • Fleet manager
  • Fleet crime reduction coordinator
  • Train presentation manager
  • Roster and administration support

If you’re ready to be part of a team that keeps London Overground trains on track, then this is the place for you.

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Finance, Commercial and IT

Financial expertise, commercial strategy and cutting-edge technology are vital to a high-performing, reliable railway. Our integrated finance, commercial and IT directorate act as the hub where financial acumen, commercial innovation and technology come together to support operational excellence.

There are a wide range of roles available, including:

  • Management accountants
  • Procurement business partners
  • Infrastructure engineers
  • IT portfolio managers
  • Concession contract managers
  • Business change project managers

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Human Resources

At ARL, we believe that our people are our greatest asset. Our HR team is dedicated to fostering a culture of collaboration, innovation, and excellence, where every employee has the opportunity to thrive and reach their full potential.

From talent development to employee engagement and beyond, our HR professionals play a vital role in creating a workplace where everyone feels valued, supported and inspired.

We offer diverse opportunities across this function, including:

  • Payroll manager
  • HR business partner
  • Communications coordinator
  • Social value manager

If you are a people-focused individual who wants to join us on our journey to create a workplace where everyone can thrive and succeed, we have the right role for you!

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Our operations team is the powerhouse behind the smooth functioning of London Overground, encompassing pivotal areas across the business which ensure the seamless operation of our services.

There are a diverse range of roles which each contribute uniquely to the efficiency and reliability of our services, including:

  • Train drivers
  • Timetable planning manager
  • Shunters
  • Control systems and information manager
  • Operations trainer

The driving, performance, control and operational learning teams work together to uphold operational standards, meticulously plan services and ensure our team is equipped with the expertise needed to deliver exceptional service. 

Are you ready to be part of a team that keeps the trains running on time and delivers exceptional service to millions of passengers every day? Check out our latest vacancies.

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Safety, Environment, Quality and Wellbeing 

The SEQW team is dedicated to upholding the highest safety standards across all areas of our business, with an unwavering commitment that ensures the safety of our trains, employees and passengers. 

Their dedication extends beyond passenger safety to encompass the wellbeing of our valued colleagues, from advice on financial wellbeing to events promoting healthy living.

Roles in this team include:

  • Health and wellbeing specialist
  • Safety assurance manager
  • Audit and compliance specialist

If you’re interested in making the London Overground a healthy, safe and environmentally friendly place to be, join our team.

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